Help & contact information — Sensory.AV LLC
Need help with NaturaList? We're here for you. Most questions are answered below, and you can reach us directly any time.
For questions, bug reports, account help, or subscription issues, email us at:
We aim to respond within 1–2 business days.
How do I use the AI features?
Open the Grocery AI tab and ask for meal ideas, grocery lists, or recipe help. Free accounts include 5 AI requests per month; NaturaList Pro unlocks unlimited requests.
What does NaturaList Pro include?
NaturaList Pro removes the monthly AI request limit and gives you unlimited access to AI meal planning, smart grocery lists, and recipe suggestions.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To manage or cancel, open the iPhone Settings app, tap your name, then tap Subscriptions. Cancellation takes effect at the end of the current billing period.
How do I restore a purchase?
If you reinstalled the app or switched devices, open the subscription screen in NaturaList and tap "Restore Purchases."
How do I delete my account?
Open the Profile tab, scroll to the Account section, and tap "Delete Account." This permanently removes your account and associated data from the app.
Where can I find your legal documents?
See our Privacy Policy and Terms of Service.